The ServiceTrac LIVE Leadership Team is an impressive mix of sales & marketing experts, customer satisfaction gurus & tech geeks. Together, they have one common love: helping LTC and Senior Housing organizations Become a Provider of Choice, Maximize Sales Performance and Develope a Performance Culture.
Vice President of Research | 480-374-7235
Michael oversees the ServiceTrac Research Department and Special Projects Group. With over ten years of experience, Michael possesses a unique skill set in organizational change management with extensive experience in the hospitality, campaign management, non-profit and marketing industries. Some of Michael’s areas of expertise include patient engagement, stakeholder satisfaction strategies, research and surveys.
Senior Sales Representative & Performance Coaching Expert | 480-374-7314
As ServiceTrac LIVE’s Senior Sales Rep and Lead Performance Coach, Luke is instrumental in driving our overall growth strategy. A proven leader with extensive sales and marketing training, services and strategies, Luke has a knack for getting to the heart of customers’ needs creating benefits to match. As a performance coach trains the same skills and models that make him so successful at Servicetrac helping sales counselors and organizations reach their goals and boost performance.
Research Manager | 480-374-7319
Mike McLaen, ServiceTrac’s Research Manager, joined ServiceTrac in 2013. Mike is responsible for all phases of client satisfaction research, including questionnaire development, sampling, data collection, analysis and reporting. He is a native New Yorker and a distinguished graduate of Lafayette College, Fordham University, and the US Army Field Artillery School.
Client Coordinator | 480-374-7313
Chelsey works directly with our clients to manage the scheduling, design, creation, collection, processing and reporting of surveys for the senior housing industry. Her problem-solving creativity ensures a customized product for each unique survey project. Chelsey strives to incorporate all client requests to create the best customer experience possible.