Customers | Testimonials
“The value services that made the difference include the Action Plan for Success,and the company's differentiation between satisfaction and expectation. Those were the clinchers for me.There is no question that the survey more than paid for itself. Satisfaction research impacts the bottom line in a positive manner.”
Scott Wynn
COO
Beatitudes Campus, Phoenix, Arizona
“What prompted the collaboration with ServiceTRAC was both the initiative of Quality First and Front Porch's desire to be in a better position to provide quality services.The co-CEO's wanted to lay the foundational blocks for future growth, and those blocks were firmly rooted in quality. As a company we embraced the Quality First initiative, but our challenge was to say it, live it and achieve it.Ultimately, we know we are being judged by the consumer, not by what we think we are. It became our priority to find out what our consumer really thought.”
Mort Swales
co-CEO
Front Porch, Burbank, California
“The ServiceTrac Mystery Shopper program has helped us better understand our sales and marketing team, and improved our ability to meet our residents'and families' needs.The primary benefit of this program is that we learn what the potential resident and family are hearing from our team, and then we can develop training and support tools to help them meet these needs.ServiceTrac has proved to be an excellent resource for Hearthstone!”
Nathan P. Jones
Director of Market Research and Feasibility
Hearthstone Assisted Living, Houston, Texas
“Based on over 30 years of senior management experience, Mr. Nowell is the very best "results" oriented trainer with the best "metrically driven" system I have ever seen.In addition, Mr. Nowell is an expert in senior living, a leader within the industry, and a quality individual whom I have grown to admire and respect. His training style is friendly and humorous, yet intellectually challenging. He will expect full participation by all who attend his training. He has proven to us time and time again his commitment to excellence, and a willingness to go the extra mile, each step of the way with integrity and a vision toward positive results. ”
Thomas Harrison
President/COO
Aston Care Systems, Inc., Sun Center City, Florida
“Wow! What an eye-opening, I mean ear-opening experience. That was fantastic! I think we will all hear things a little differently for life.I am excited to briefly go over what we learned from you with my peers. I really hope we take this new approach seriously and have it as a company standard that separates us from others. Thanks again, I really look forward to the next session and others being able to experience it the way we did.”
Rob Rodriguez
Community Representative
WCI Communities
“I enjoyed the Sales Training Boot Camp. By far, it was one of the most important and enjoyable seminars I've attended.”
Martin Hug
COO
Agemark
“The ValueMatch Sales Training was unique and valuable sales training.”
Richard Westin
CEO
Agemark
“The Sales training totally retrained and reeducated me regarding my sales in the senior housing industry. Putting it into practice will be hard work, but well worth it.”
Barb Earnst
Community Coordinator
Apprize, Inc.
“This training is one that will keep your interest throughout the training.Mike and Tyler are good additions to your organization.”
Lidwina Salinas
Director of Marketing and Sales
Royal Oaks Manor
“Will has been training Regent sales associates for the last three years. Following each training, our sales immediately increase and our sales skills are continually improving.”
Greg Roderick
Regent Assisted Living, Portland, Oregon
“Will, as a trainer, you are truly gifted in your ability to mix stories of your own experience in our industry with information and exercises designed to help seasoned sales professionals improve their skills.”
David Freshwater
CEO
The Fountains, Tucson, Arizona
Dear Will:
Our Community Relations staffs and Executive Directors were really energized and excited following our two-day ValueMax training session and subsequent two-day follow-up training. I am already hearing of how the strategies and techniques that were practiced during training have made a difference in the outcomes of phone calls and visits to our residences.
The concept of value-matching has been one that we have always reinforced with our sales staffs, but your methods have really brought it home and “made it stick.”
Sincerely,
Patricia A. Oliver
Director of Communications
Castle Senior Living, LLC
Dear Will,
Just a short note to sincerely thank you for a “GREAT” training session. I honestly believe it was the very best of the best training we have ever had. We focused on the basics, made clear progress and everyone had a good time and was appreciative.
You are a “training treasure.” Your skill, your caring, and your personal commitment bundled together with your wonderful personality make for not only a great trainer who gets results, but more importantly, a great person.
I sincerely thank you for all you do, and I am personally proud to work together with you and call you a friend.
Thomas Harrison
President/COO
Aston Care Systems, Inc.