Healthcare Headlines

4 Ways to Get the Most out of Expectation Surveys

Expectation surveys are a useful tool in determining the quality of your senior living facility. However, many facilities and their managers make the mistake of not taking full advantage of the survey results. In order to ensure you get the most out of your expectation survey, it is important to follow up with the results […]

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5 Ways Expectation Surveys can Benefit your Senior Living Facility

Expectation surveys provided by ServiceTrac are formulated to provide your senior living facility with the most helpful and informational results possible. Different than customer satisfaction surveys, expectation surveys are directly focused on the achievement of customers’ expectations. The relevant feedback gained through expectation surveys can be beneficial to your senior living facility in five central ways: […]

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The Clinician & Group CAHPS Survey

PracticeMax will now be offering the CG-CAHPS survey to clinicians and groups. We offer both the adult and child version of the survey and it can be administered via paper or phone. While this survey is not yet required by CMS, the questions offered provide valuable insights into your practice.  They are designed to help […]

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PracticeMax Acquires ServiceTrac to Offer Marketing and Survey Services

Building on an impressive run of 7 medical billing company acquisitions over the past 48 months, PracticeMax, has moved to broaden its value added solutions by announcing the acquisition of ServiceTRAC, Inc. of Scottsdale, Arizona. For over 18 years ServiceTRAC has been a leading provider of sales training, satisfaction research and consulting services for the […]

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