Services | Customer Service Training
Why Training? How much more profitable and effective could your organization be if...
- Your communities properly used the lead tracking and sales performance software they already had?
- You knew which sales tools your staff must have to deliver the required results?
- Your staff felt adequately trained and supported to do the job they’re expected to do?
- You had a system in place for evaluating and enhancing your sales staff’s performance?
- Your support staff were adequately trained to meet the unique needs of the Senior consumer?
Core Competencies
Nationwide Sales Training Events - ServiceTrac’s Sales Training Boot Camps are conducted in locations across the U.S. every year. These training sessions provide both the theory and the hands-on practice to master key sales skills that produce results.
Corporate On-Site Sales Skill Training - ServiceTrac crafts training programs to fit a variety of corporate or association budgets, schedules and training objectives. From annual sales staff training retreats, to semi-annual sales “Tune-Ups”, ServiceTrac can deliver highly successful training events that leave participants empowered, energized and confident in their sales and customer service abilities.
Customized Company Sales Training Manuals - Producing a sales manual that is well crafted and consistently utilized is one of the biggest challenges facing the housing industry today whether it's in New Home Sales, 50+ Housing or Retirement Communities. ServiceTrac works with sales, human resources and information technology departments to create manuals that drive and support successful sales teams.
Event and Keynote Speakers - Nationally recognized as key opinion leaders, the ServiceTrac team, headed by William Nowell, provide insightful, thought-provoking presentations on a wide range of issues facing the senior living industry.