“The ServiceTrac Mystery Shopper program has helped us better understand our sales and marketing team, and improved our ability to meet our residents' and families' needs. The primary benefit of this program is that we learn what the potential resident and family are hearing from our team, and then we can develop training and support tools to help them meet these needs. ServiceTrac has proved to be an excellent resource for Hearthstone.”
Nathan P. Jones, Director of Market Reasearch and Feasibility
Hearthstone Assisted Living
Services | Mystery Shopping
Peak Performance™ System
Where Mystery Shopping, Sales and Marketing Enhancement Meet
Used as part of a total Peak Performance™ System, our mystery shopping service can be instrumental in helping your company set and maintain excellent standards in customer service, sales presentation and follow up, employee morale, training effectiveness and competitor information. A mystery shopper audit can provide a look at your community and employees from a different view point. Today's customer expects quality in both service and product. Knowing what he or she thinks of your operation is extremely valuable, especially when compared to the cost of getting a qualified prospect into your community.
ServiceTrac customizes in-person, telephone, and video shops to your needs and objectives. We send our independent shoppers to pose as potential customers of your business. Our experienced shoppers analyze your sales force's performance, comparing them to the industries best practices.
In-Person Shop
- Shops are Conducted by Professionally Trained Shoppers
- With Thousands of Shoppers Available We Can Customize Shopping Scenarios That Fit Your Target Market Resulting In 100% Believable Interactions
- In-Person Shops will Yield Real-Time Reviews for More Effective Employee Training
All In-Person Shops are conducted
by our professionally trained shoppers drawn from a pool of your actual customer
base. These shops can be recorded or non-recorded with audio files and
evaluations available online 24/7. Access to audio files and written
evaluations can be granted to sales management as well as the sales person
individually giving them access to the information pertinent to them.
Telephone Shop
- Cost Effective
- Added Flexibility
- Same Real-Time Review Potential as In-Person Shops
Telephone Shops provide the perfect tool to evaluate all over-the-phone sales, customer service, and marketing efforts. Same benefits as the In-Person Mystery Shop with the added flexibility of over-the-phone performance evaluation.
This option is also a very cost effective way to gain valuable insight to
your company's interaction with customers whether it be with sales people,
customer service and reception staff or with any telephone interaction. These shops
are also available recorded or non-recorded with audio files and evaluations available online 24/7. Access to audio files and written evaluations can be granted to sales management as well as the sales person individually giving them access to the information pertinent to them.
Video Shops
- Get All of the Benefits of the Other Types of Mystery Shops
- Ability to Review your Sales People's Body Language and Mannerisms
- All Video Shops are Performed with State of the Art Equipment
- Formal Analysis of Outside Surroundings and Ambience of the Sales Offices
A Video Shop is a combination of In-Person Shops and ServiceTrac's video capabilities. In a Video Shop we send our professionally trained shoppers equipped with a micro video camera capable of recording footage of everything the shopper sees during the visit. With this type of technology you are not only able to review the verbal communication during the visit but also your salesperson's body language and mannerisms. This is also give the unique ability to evaluate the sales offices and surroundings experienced by potential buyers.
The Peak Performance™ System
SALES AND MARKETING REPORTS
- Real-Time Results
- Real Customers Experienceing Your Marketing Efforts
- 24/7 Information About Customer Reaction To Your Sales Staff
- Reliable, Accurate Information About Customers perceptions Of Your Organization
The Peak performance™System Shops reveal valuable, timely information gleaned from experiences with your sales force. This gives you the ability to fine-tune your skills development, increase stronger sales performance and improve
closing ratios. The ServiceTrac Online (STO) internet-based analysis and reporting tool provides:
FEEDBACK AT YOUR FINGERTIPS
- How Your Individual Sales People Can Improve Handling Sales Quiries
- How Your Sales Department Can Improve marketing Initiatives
- How Your Organization Can Improve The Sales Process
ServiceTrac's online reporting system will provide you with access
to effective and easy-to-understand reports which outline clear action steps, including:
BE PROACTIVE
- Build Customer Intamacy With every Customer Contact
- Discover Customer values
- Powerfully Present Your Organization's Strength
- Help The Customer Take the Next Appropriate Step
The Peak Performance™System Mystery Shop will give you actionable steps to enhance your sales efforts.
ValuePath™Sales Skills Training could be the next logical step. It will give your staff the skills needed to:
Call Us Today and Find Out How ServiceTrac's Peak Performance System Can Assist Your Company 800.951.6606