Video Shop

So ask yourself this question: do you really know what your customers think? Better yet do you really know how your employees are interacting with your customers? There is a lot that goes through any customers head when they walk into a business. You have to assume that your customers (and prospects) are always evaluating you, from the minute they walk in to the time they leave. With all the emphasis on customer satisfaction over the past few years, it's more important than ever to manage and control the experience. For those organizations that want insight into every thing that a mystery shop can show, our Video Mystery Shop service is the answer.

A Video Shop is a combination of In-Person Shops and ServiceTrac's video capabilities. In a Video Shop we send our professionally trained shoppers equipped with a micro video camera capable of recording footage of everything the shopper sees during the visit. With this type of technology you are not only able to review the verbal communication during the visit but also your salesperson's body language and mannerisms. This also provides the unique ability to evaluate the sales offices and surroundings experienced by potential buyers.

Video Mystery Shopping Details:

• Get all of the benefits of other types of mystery shops and more!
  
  
• Ability to review the way your salespeople interact with customers
  
  
• All Video Shops are performed with state of the art equipment
  
  
• Formal analysis of outside surroundings and ambience of the sales offices

In addition, we can provide your company with digital photo shops to verify point-of-purchase material placement, evaluations of appearance, product quality and anything else you may need.

Evaluating your daily store interactions is one of the most important things you can do. The mystery shopping experience gives you a rare opportunity: the chance to see what's really going on and the ability to train your employees better. Let our trained shoppers take a look and report back on their observations. You'll be surprised what we find!

At ServiceTRAC, we want to help you understand your customers and your employee's motivations - better. Empowering your employees with the customer tools they need to succeed can make all the difference.

Contact us today to set up a Video Mystery Shop for your company.

1.800.951.6606