Accurate
ServiceTrac's unique process was designed from the ground up and tested in six national regions for accuracy and reliability. The

successof our system has been validated by two independant research organizations and by our distinguished list of satisfied clients.

Our customers regularly experience 60% to 80% response rates in thier surveys, ensuring every stakeholder is heard. This kind of reliability, paired with our fast turn-around time helps you get all the

answers you need, when you need them.

Action
Taking action is easy when your information makes sense.

The ServiceTrac value report does this by giving you five ways of looking at your results...
First, your results are compared to industry benchmarks.Second,

with our Loyalty Index you can pinpoint the key drivers and issues immediately.Third, we show you the top and bottom ten responses,

at a glance.Fourth, our Distribution Tables show you a snapshot of where responses fell by comparison – giving you more than just a simple score.Fifth, our Coded Comments show you the positive, negative and neutral comments side-by-side with the industry benchmarks.Finally, Our trademarked Action Plan for Success

backs up the report by helping you craft a real action plan. You’ll

know exactly what to do next.
Finally our trademark action plans for success backs up the report

by helping you craft a real action plan. You'll know exactly what to

do next.

Access
All of your customer reports are available in real time through the secure and reliable ServiceTrac Online System. In our online report service we provide two ways of looking at your date...
The Executive Report Access allows for quick, pre-packaged reporting with our user friendly templates.
For even more powerfull reporting, our Corporate Report Access allows you to slice and dice the data any way you need it. Whether you want to view by demographics, region type or other, our live secure database gives you the flexibility you need.

Achieve
Our new recognition program in combination with serviceTrac's Continuous Quality Improvement campaign gives you the opportunity to highlight your successes nationally. Furthermore, both of these programs can be used by your company to conform with government licensing and private certification programs. You'll gain national recognition while meeting industry standards.

Add It All Up

ServiceTrac's Complete solution can help you achieve real customer loyalty and satisfaction. It all adds up.