EVAL™ Email Survey System

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Let’s face it, in today’s busy world, people rarely have the time to fill out a written questionnaire or engage in a customer satisfaction phone survey. Many times, we miss out on the best kind of feedback because former prospects simply aren’t willing to provide the information. This can present a big knowledge gap as it relates to perception, expectations and satisfaction. Of course, the other major issue is cost. Smaller organizations or those with budget constraints can’t always afford to do a comprehensive satisfaction survey.  Now, there is a solution. With Servicetrac’s Eval email survey, reaching your customers base was never so convenient – or inexpensive. Discover how to start on the right path to true performance.

This new and exciting product allows your organization the ability to do email surveys at any point of the customer service or customer sales process.

        ServiceTrac Online™ Easy Report Access    Actionable Reports      Action Plan for Success™

Eval – Email Survey Service Details:

• Instructions are simple – informs the customer that you appreciate their business and opportunity to serve them.
• Sends an email to any customer via our Eval Retrieval System.
• Emails include a header from your company to show its coming from you
• Asks them to click on a link that takes them directly to the email survey.
• The short survey can be filled out within minutes and sent back to your company effortlessly.
• Once the emails surveys are sent back to the Eval database, the reports are instantly produced for your review.
• Also includes a section for the customer to write about their feelings/feedback regarding the visit and interaction with the salesperson.

Probably the best feature of the Eval email survey is the ability to truly interact with the customer. How does this work? When you are in the system, simply click on a customers comment and enter into an email dialogue with them. You have the rare opportunity to come to a better resolution with the customer right there in the email exchange. You could also arrange another face to face visit with the customer if that proved to be a more appropriate setting.

The Eval system is a fantastic, low cost, business generator for companies using the system and a great way for these organizations to cut the cost of customer satisfaction measurement. Create real time interaction with the customer and watch what happens!

Contact us today to see the Eval email system in action.

1.800.951.6606