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The Importance of Expectation ResearchWhy Stakeholder Surveys and our expectations index are a perfect match!
Why Expectation Research? Most surveys use a satisfaction scale to get customer responses. ServiceTrac takes it even further. Our proprietary Expectation Scale digs deeper to find out whether your customers' expectations were met and how. This powerful method helps you establish customer trust and loyalty as well as provide improved ability to measure your improvement. Just another way we are setting the benchmark for an entire industry.
Expectation and Loyalty Index
Compare your company’s satisfaction and loyalty to both the industry and company! The position of your community, relative to the industry, is determined by comparing the community average for overall community satisfaction to the industry and company average, where an index of 100 represents the national and company averages. A competitive advantage is indicated by an index above 110 and a competitive disadvantage by an index below 90.
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