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All Online: ServiceTrac's Unique Survey Access System

Now it’s easier, faster and less expensive than ever to reach out and listen to future, existing and past customers. ServiceTRAC Online (STO) is online survey system that can be accessed and utilized on many different levels and has an unlimited number of applications. For example, your company can use STO to:

• Conduct and manage a customer satisfaction survey
• Perform hands free post-service audits
• Initiate permission-based marketing campaigns
• Collect continued feedback via the Web

In addition to these standard features, the program includes:

• Unlimited transaction capacity
• On-the-fly survey creation tools
• Concurrent survey collection
• Instant database and benchmark creation
• Outreach data collection
• Instant comment collection
• Real time online reports

STO's Flex Report

Allows your company to distribute an unlimited variety of reports to your stakeholders. The type of information and the amount of information released is password protected and controlled according to your customized specifications.

ServiceTRAC Value-added Services

STO is the most flexible comprehensive survey software tool available on the market. ServiceTRAC is a full-service marketing company. We offer marketing consulting, sales training, and yes, research services, and even though the STO Software is designed to be used on a turn key basis, ServiceTRAC can provide a full range of support services to help your company quickly implement any one of the applications described below.

Satisfaction

STO creates a flexible platform that allows you to use offsite survey personnel and virtually eliminate the need to produce and distribute paper-based questionnaires and reports, thereby speeding up your companies ability to react to information.

STO can be used to perform a Satisfaction Survey. Your company can use the easy access survey data entry feature to allow offsite surveyors and data entry personnel to manage a preprogrammed list of respondents. Survey responses can be entered into the system 24 hours a day from anywhere in the world and instantly create a database, which can be downloaded into SPSS or any other statistics software at any time. The data can also be simply downloaded as an instant report by any one authorized to receive the reports in the company.

• Instant survey creation
• Less expensive data processing
• Prospect E-mail Surveys
  

This cutting edge process can help your company identify opportunities to improve your sales process and follow-up on bottom line sales.
STO can be programmed to literally reach into your customer database and select prospective customers or hot leads and e-mail or phone them to find out how they felt about their experience with your company. A creative program can be designed to prompt the respondent to respond and to even allow your company to check back with them after an approximate date.

Permission-Based Marketing

For a very low cost you can build your lead base with customers who want your services and allow the customers to ask you for the sale. That’s right, and it is quite simple. It starts with a simple, non-threatening e-survey attached to a small bonus for responding. The survey asks the kind of questions you would like to know the answers to with the last question usually asking if the respondent would like you to stay in touch, or provide more information or at the very least allow them to contact you regarding one or more of the services they are interested in. The survey can even be linked to information on your website.

Online Surveys

Allow the visitor to your website the ability to tell you what they think about anything. With the ValueMax Online Survey you now have the ability to allow any visitor to complete a variety of surveys with a click, and the nice thing about this is you can go online and see what they think.