Rolling Report Card™

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What separates the most successful sales organizations from the moderately successful ones? Usually it’s in the fine details, the little things they do on a daily basis that impact the customer experience. For example, most companies measure customer satisfaction, but do so towards the end of the sales cycle or once a sale is completed – and that’s it. What do the most successful organizations do? They measure throughout the process. After all, you can't improve what you don't measure. Improvements need to be made every day. The Rolling Report Card is a cost effective way to get a snapshot view of how well you are meeting your customer's expectations and is a condensed version of the overall expectation questionnaire. Most commonly used as an interim survey, this tool is very useful in monitoring your progress between surveys.

With the Rolling Report Card, you can keep track of your organizations performance on an ongoing basis, improve performance daily and see measured results.

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Rolling Report Card Details:

• One page report card with 12-22 questions, which are a subset of the ServiceTrac Expectation Survey.
• Can be mailed or handed to any prospect or customer at any point in the sales process.
• Gives your organization quick, up to the minute feedback on customer perceptions, the sales experience and how things are going overall.
• Designed to be a less expensive way of measuring customer expectations.
• Used in some cases to do interim measures of satisfaction between overall expectation surveys.

At ServiceTrac, we know you are doing everything you can to improve your customers buying experience. Sometimes outside consultation can make a big impact. Let us show you a proven way to improve your customer satisfaction scores and super charge the sales cycle. The Rolling Report Card will give your sales team the ongoing insight they need to make small improvements… which lead to big results!

Contact us today to find out how the Rolling Report Card can be integrated into your current process.

1.800.951.6606