ValueMatch Listening Training

Were you aware that the typical customer only gets 2.4% of talking time in a sales interaction? During the other 97.6% of the time, the salesperson is speaking. In this scenario, the salesperson can not effectively listen to the prospects specific needs. Through listening, we gather valuable information. Through expressing sincere care for the words a customer is saying, we develop a mutually beneficial relationship - and sell more homes. You don’t want a sales process that takes too long, where customers have a chance to get cold feet.  

You may find your sales people trying to memorize sales scripts to say all the right things - but the secret is to listen. Taking the time and making the effort to really tune in to the words your customer is saying – and watching their body language communicate - will make all the difference. ValueMatch principles introduce core values that change the way we interact, while improving the way we listen to discover values and needs.

Let’s face it, most sales people are outgoing, extroverted people. Many times, they are already thinking of the next thing to say at the same time the customer is speaking. ValueMatch Listening Training will show them how to have a more collaborative, interactive customer experience.

Through ValueMatch Listening Training you will:

• Learn the difference between hearing and listening
  
  
• Understand “disguised” communication
  
  
• Imitate behavioral styles
  
  
• Pick up on non-verbal cues
  
  
• Know the difference between open and closed questions
  
  
• Manage potential tension or conflict in conversation
  
  
• Be able to share what you learn with others in your organization – listening training is great for office managers, marketing specialists, other department managers, even CEO’s!

Sell the experience, and you’ll sell the house. That’s how it works, right? By seeing your prospects as partners, you’ll make them feel good about the home buying process. Give them the chance to buy a new home with a sense of confidence and purpose. Feel good about helping your clients achieve their dream!

ValueMatch™ Listening Training teaches a method of engaging your customers through trust. As you practice the skills you were taught, you’ll see your clients respond to the new level of respect and understanding you are communicating.

At Value Path, we are committed to your personal growth. Show your sales team how to truly engage prospects, every day. ValueMatch Listening Training will give you the techniques you need to achieve your sales goals!

Contact us today to enroll in a ValueMatch Listening Training workshop: 1.800.951.6606