Aligning the care and technology for success

Continuing Care Retirement Communities (CCRC) represent the most complex senior care organizations, supporting Independent Living, Assisted Living, Skilled Nursing and Specialty Care segments. Sales, Marketing and Satisfaction Research programs of the CCRC must align to this continuum of care while allowing information to flow freely among health and housing options, as resident/patient needs change over time.

Flexibility with access to “LIVE” real-time information

ServiceTrac Live solutions offer CCRCs flexibility in depth and breadth of functionality, with shared records following the resident/patient throughout changing living situations. From the most independent units to the most clinically intensive, ServiceTrac LIVE manages core processes and maintains critical clinical, financial and administrative information.

ServiceTrac LIVE enables CCRCs to:

  • Customize survey results and sales programs for each level of care (IL, AL, SNF)
  • Maintain a single, consistent repository of resident information that follows the resident/patient throughout the continuum of care
  • Maintain and monitor compliance of sales programs across multiple facilities
  • Maximize efficiency with centralized information and reporting filtered and customized by level of care
  • Keep all stakeholders in the loops through consolidation, analysis and reporting at facilities/corporate levels
  • Avoid significant costs for software licenses, hardware, and system maintenance