Satisfaction Research

Turn data into actionable intelligence

CAHPS Approved Survey Vendor

In our large tool belt of survey types, we have the ability to conduct the following surveys:
• Nursing Home CAHPS
• Clinical Group CAHPS
• Emergency Room CAHPS
• In-Center Hemodialysis CAHPS
• Home Health Care CAHPS

Dynamic Reporting

Our dynamic reporting tool provides actionable business intelligence. Users can ask questions and create powerful analysis with easy to use filters. The visual data presentation makes it easy to quickly interpret results. In some cases, MaxIntel allows organizations to compare their results to industry standards.

Multiple Delivery Methods

We offer several different survey distribution methods to ensure we reach your audience.
• Paper
• Email
• Smart Phone/Tablet
• Kiosk
• Telephone

Discover Actionable Business Intelligence

In today’s highly competitive market, establishing systems to measure satisfaction is key to increasing volume and nurturing relationships. PracticeMax provides satisfaction research services, tools and business intelligence to help your organization make better decisions.

Looking for More?

Make the most out of your satisfaction research project with additional services:
• Listening or Focus Groups
• Communication Strategies
• Implementation Planning
• Relationship Building Campaigns

Features

  • Actionable Intelligence

    Make better and more informed decisions using our dynamic reporting tool, MaxIntel. This valuable tool provides actionable business intelligence that allows organizations to make immediate changes to improve patient care and stakeholder satisfaction.

  • Expectation Surveys

    ServiceTrac Expectation Surveys are specially designed to get to the root of WHY someone is or is not satisfied, unlike traditional satisfaction surveys. With reliable benchmarks, flexible survey deployment and actionable reporting, our expectation survey program is specially designed to improve quality of care and help organizations assess and understand what drives key stakeholder satisfaction.  

  • Action Planning

    Turn your results into measured results with Action Plans for Success. Our experts can guide your team in turning project results in a plan of attack.

  • The MaxInsight Difference

    • Very Good Response Rates
    • Instant Satisfaction Performance Reporting
    • Flexible Survey Creation
    • Multiple Deployment Methods
    • Very Fast Report Turn Around Time

"We gained valuable insight into how happy the surgeons are with the care provided by our group and identified areas for improvement."

Lisa | Anesthesiology Practice Administrator

"The analysis and insights offered has enabled our executive team to draw a strategic road map to improve service consistency, quality and value to the benefit of our residents"

Kai | Retirement Community CEO

"We have found this system to be the most efficient and the easiest to use. They become part of our team and are invested in making each survey run smoothly and efficiently."

Lawrence | Retirement Community VP

"Holiday serves more than 30,000 residents every day in more than 300 locations. Keeping tuned into their satisfaction and the various drivers prompting them to remain our customers is of critical importance. ServicTrac built a customized survey experience for Holiday and deployed it to all our communities – they managed everything from start to finish over a three month time frame. What’s more, the analysis and insights they offered has enabled our executive team to draw a strategic roadmap to improve service consistency, quality and value to the benefit of our residents. I would recommend ServiceTrac to any company trying to make an impact on their business."

Kai Hsiao | President & CEO | Holiday Retirement

"For the past three years we have engaged ServiceTrac to develop, manage and analyze our resident, family and team member satisfaction surveys. We have found ServiceTrac’s system to be the most efficient and the easiest to use. ServiceTrac has given us a great team each year. They become part of our team and are invested in making each survey run smoothly and efficiently. Where we have new team members due to growth or current members wanting a refresher ServiceTrac provides valuable training seminars for setup, process and follow up."

Lawrence P. Rugar | VP, Corporate Risk Management | Spectrum Retirement

"Genesis HealthCare uses ServiceTrac for all its direct customer satisfaction research – for skilled nursing, assisted living and independent living. ServiceTrac is a leader in incorporating the CoreQ satisfaction questions, an AHCA Quality Initiative, for all SNF and AL survey types. Incorporating new analytic platforms allows users to ask and answer questions with ease and send any graphical display to a pdf for printing. Genesis HealthCare takes this option to full advantage by sharing physician, hospital, payor and ACO information to use in analysis of results.

Mary Tess Crotty | VP, Quality | Genesis HealthCare

Ready to Get Started?

Learn how our satisfaction research services can help improve care and satisfaction

Learn More

Subscribe to Healthcare Headlines

Sign Up for our Newsletter

Get all the latest industry news and our exclusive content straight to your inbox!

Congratulations, you'll be the first to hear about industry updates with Healthcare Headlines!